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Terms of Service

Last Updated: September 18, 2026

Welcome to Identity Start LLC ("Identity Start," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of this website (the "Site") and, where noted, the services we provide.

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Website

This Site is provided for informational and business purposes, including:

  • Learning about Identity Start services
  • Viewing portfolio and client work
  • Submitting inquiries, quote requests, and brand audit requests
  • Accessing information about pricing and packages

You agree to use this Site only for lawful purposes.

2. Services, Quotes, and Agreements

Descriptions of services, packages, and pricing on this Site are provided for general information and are not an offer or a binding quote.

Work begins only after a written proposal, quote, subscription signup, or agreement is accepted. If any term of a signed agreement conflicts with these Terms, the signed agreement controls for that project.

3. Payments and Subscriptions

Payments are processed by Stripe, a third-party payment processor. We do not store or have access to your full payment information.

Unless your agreement states otherwise:

  • Project work may require a deposit before production begins
  • Invoices are due on the date stated on the invoice
  • Monthly subscriptions, including website hosting, maintenance, and marketing services, renew automatically until canceled
  • Cancellation requests take effect at the end of the current billing period, and fees already paid are not refunded
  • We may pause services, hosting, or publishing on accounts with past due balances

4. Client Responsibilities

If you engage us for services, you agree that:

  • Information you provide is accurate and complete
  • You own or have permission to use any content, logos, images, footage, or fonts you supply
  • You will provide content, feedback, and approvals in a reasonable timeframe
  • You are responsible for the accuracy of final content you approve before publication

Delays in providing materials, feedback, or approvals will extend project timelines.

5. Intellectual Property

All content on this Site, including but not limited to:

  • Text
  • Images
  • Graphics
  • Logos
  • Videos

is the property of Identity Start or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

For client projects, ownership of final deliverables transfers to the client upon receipt of full payment, unless the project agreement states otherwise. Identity Start retains ownership of preliminary concepts, unused designs, source project files, and its own templates, systems, and processes. Third-party assets such as fonts, stock media, and plugins remain subject to their own licenses.

6. Portfolio and Promotional Use

Unless you request otherwise in writing, we may display work produced for you, including websites, photography, video, drone footage, and branding, in our portfolio, case studies, social media, and marketing materials.

7. Third-Party Services and Links

This Site and our services may include integrations or links to third-party services, including:

  • Webflow
  • Cloudflare
  • Stripe
  • Jotform
  • Google services, including Analytics, Maps, and Ads
  • Vimeo and YouTube
  • Pixieset

We are not responsible for the content, privacy practices, availability, or functionality of third-party services. Domain registrars, hosting platforms, and advertising platforms may change their pricing, terms, or policies at any time.

8. Marketing and Advertising Results

We do not guarantee specific results from design, website, SEO, social media, or advertising services, including rankings, traffic, leads, or revenue. Advertising platforms control ad approval, delivery, and cost, and search engines control how and whether content is indexed and ranked.

9. User Submissions

By submitting information through this Site, you agree that:

  • The information you provide is accurate and complete
  • You have the legal right to submit the information
  • You will not submit false, misleading, or unlawful content

10. Disclaimer of Warranties

This Site is provided "as is" and "as available."

We make no warranties, express or implied, regarding:

  • Accuracy of content
  • Availability of the Site
  • Uninterrupted or error-free operation
  • Reliability of third-party services

11. Limitation of Liability

To the fullest extent permitted by law, Identity Start shall not be liable for any indirect, incidental, or consequential damages arising out of or related to:

  • Use or inability to use the Site
  • Errors or omissions in content
  • Website downtime, data loss, or third-party service failures
  • Third-party services or integrations

Our total liability for any claim related to a project is limited to the amount you paid us for that project.

Nothing in these Terms limits any liability that cannot be limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Identity Start from any claims, damages, or expenses arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your submission of information
  • Content you supply to us, including any claim that it infringes another party's rights

13. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.

Any dispute arising from these Terms or from your use of the Site shall be brought exclusively in the state or federal courts located in McHenry County, Illinois.

14. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the Site constitutes acceptance of any changes.

15. Contact Information

If you have questions about these Terms, please contact us:

Identity Start LLC
806 South Lily Lake Road
McHenry, IL 60051
(815) 354-8105
admin@identitystart.com

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